On a computer, click the chat button in the corner of any Wishpicks page; on a phone, tap your profile picture or the ☰ menu and choose Support. You can start a chat from this Help Center too.
If you're signed in, the team already knows which account you're writing from.
Can't sign in, or want to flag a profile or a wish? "How do I sign up or sign in?" and "How do I report a profile or a wish?" are quicker.
Steps
Open the chat. On a computer, click the chat bubble in the bottom corner of any Wishpicks page, the public site included. On a phone there's no bubble: tap your profile picture, then Support, or on the website tap ☰, then Support. Or tap Start chat on the Contacts page.
Put the whole problem in your first message: what you were trying to do, the link to the list or wish, and any error message word for word.
Read the first reply. Still stuck? Ask for a person in the same chat.
When will you reply?
If it's urgent, start a chat anyway: Wishpicks' AI assistant replies automatically, and the team, based in Europe, answers Monday to Friday. The assistant draws on this Help Center, so it can often help on the spot. The team picks up a weekend message on the next weekday and replies in the same chat, so keep it open or come back to it.
How do I talk to a person?
Ask Wishpicks' AI assistant for a person, right in the chat, and the team takes over in the same conversation, Monday to Friday. That assistant sent the automatic reply you may have seen.
Can I email you instead?
Yes, write to [email protected]. Billing questions, like a Wishpicks Plus refund ("How do I cancel Plus or get a refund?"), go there too. Write from the address your account uses, so the team can find it.
Tips
Keep to one chat. Sending the same question again doesn't get a faster answer; add new details to the chat you started.
Not signed in? Put your account's email address in your first message, so the team can find your lists.
Problem with an order, delivery or refund for a gift? Start with "Does Wishpicks deliver the gift?".