The automatic reply comes from the Wishpicks Assistant, our AI helper. It greets every message right away and answers common questions straight from this Help Center — before a person picks it up. When your question needs a human, it hands the conversation off to our team, who follow up on business days.
Good to know
The Wishpicks Assistant is automated, not a person. If it solved your problem, great; if not, just reply in the same conversation and a team member will pick it up. It answers from our Help Center, so it can sort out many common questions on the spot — worth reading before you wait for a person.
What it doesn't change is our response time. Replies from the team still come on business days, and weekend or holiday messages may be answered the next working day. See "When does Wishpicks support reply?" If your question is time-sensitive, see "What should I do if I need help urgently?"