That's the Wishpicks Assistant, our AI helper. It greets every message right away and answers common questions straight from this Help Center, before a person picks it up. When your question needs a human, it hands the conversation to our team, who follow up on business days.

The Assistant is automated, not a person. If its answer solved your problem, great. If it didn't, just reply in the same conversation and someone from the team will take over.

It often sorts things out faster than waiting for a person. Read its answer first.

What it doesn't change is our response time. Replies from the team come on business days, and a message sent on a weekend or a holiday may be answered the next working day.